Legal

Privacy Policy

Effective Date: March 1, 2026 · Last Updated: March 15, 2026

DGTeens takes your privacy seriously — especially because our program involves minors. This policy explains exactly what we collect, how we use it, and what we never do with it.

Contents
  1. Facial Recognition & Biometric Data
  2. What We Collect
  3. How We Use Your Data
  4. Video & Driving Data
  5. Special Protections for Minors
  6. What We Never Share
  7. Data Retention
  8. Data Security
  9. Your Rights
  10. Contact Us

🔒 The short version: We collect driving data to run the safety program. We do not sell your data to insurers, advertisers, or anyone else. Video clips are private to your family. We never share teen data with third parties without explicit parental consent.

1. What We Collect

Account Information

When you sign up, we collect your name, email address, phone number, and billing information. For teen accounts, the parent or guardian creates and controls the account.

Driving Data

The AI dashcam collects the following during active driving sessions:

  • Vehicle location (GPS) during trips
  • Speed and acceleration data
  • AI-detected events: hard braking, phone use, lane departure, tailgating, eye closure, forward collision warnings, seatbelt status
  • Trip start and end times, distance, and route
  • Driving safety score calculated from the above

Video Data

The dashcam records video continuously when driving. Full-trip video is not retained by default. Video is saved and uploaded to our secure servers only when an AI-detected event triggers a clip. Clips are typically 20–60 seconds in length, showing the moments before, during, and after the event.

Device & App Data

Standard app analytics including device type, OS version, app version, and session duration. We use this to improve app performance — not for advertising.

Special Notice: Facial Recognition & Biometric Data

⚠️ The DGTeens AI dashcam uses facial recognition technology to match driver identity with detected behaviors. This constitutes collection of biometric data under applicable state laws. Depending on where you live, additional consent and rights apply.

What This Means

The driver-facing camera uses AI to identify the driver's face and link behavioral events (phone use, eye closure, distraction, yawning) to a specific driver profile — your teen. This requires processing facial geometry data, which is classified as biometric information under the laws of several states.

State-Specific Requirements

The following states have enacted laws governing biometric data collection. If you reside in one of these states, additional consent is required before the facial recognition features activate:

  • Illinois (BIPA — Biometric Information Privacy Act, 2008): Written, informed consent is required before collecting facial geometry data. You have the right to request destruction of biometric data. Violations carry damages of $1,000–$5,000 per incident with a private right of action. Residents must complete our Illinois Biometric Consent Form at sign-up.
  • Texas: Explicit consent required before collecting biometric identifiers. We comply with the Texas Capture or Use of Biometric Identifier Act (CUBI).
  • Colorado (effective 2025): Opt-in consent required before using facial recognition. Biometric data may not be sold.
  • Oregon: Consumer opt-in consent required before collecting face, eye, or voice data.
  • California: Commercial entities must follow strict consent rules. Biometric data may not be sold or shared without consent.
  • Washington: Specific consent and disclosure requirements for facial recognition by commercial entities.

What We Do With Facial Recognition Data

  • Facial recognition is used only to link driving behavior events to the identified driver profile within your account
  • Facial geometry data is processed on-device and in our secure servers for safety scoring purposes only
  • We do not sell, license, or share facial recognition data with any third party under any circumstances
  • We do not use facial recognition data for advertising, identity verification outside the program, or any purpose other than driver behavior matching
  • Facial geometry data is deleted when you cancel the program (within 60 days of cancellation)

Your Consent Options

You may opt out of the facial recognition / driver-matching feature at any time by contacting us at DGTeens@DriveGuardians.com. If you opt out, the dashcam will continue to record video and detect driving events, but events will not be linked to a specific driver identity. This may reduce the accuracy of individual driver scoring.

All new accounts in Illinois, Texas, Colorado, Oregon, California, and Washington are required to complete the Biometric Data Acknowledgment before the facial recognition features activate. This acknowledgment is presented during the sign-up process.

2. How We Use Your Data

We use the data we collect to:

  • Calculate and display the teen's driving safety score
  • Generate incident video clips for self-review and family coaching
  • Produce weekly and monthly safety reports
  • Power the optional friend leaderboard (score summaries only — never video)
  • Provide customer support and respond to your requests
  • Maintain, improve, and secure the DGTeens platform
  • Generate the Driver Safety Certificate at program completion

We do not use your data for advertising, profiling, or any purpose not listed above.

3. Video & Driving Data

Who can see video clips

Video clips are accessible only to the teen driver and the parent or guardian on the account. DGTeens support staff may access clips only when you have opened a support request that requires it, with your explicit permission. No one else can view your video.

Friend leaderboard

When a teen opts into the friend leaderboard, only their numerical driving score and weekly trend are shared with opted-in friends. No video, no location history, no trip details — score summary only.

Video storage and deletion

Triggered event clips are stored on secure servers for 30 days by default. After 30 days, clips are automatically deleted unless you manually save them within the app. Trip-level GPS and score data (without video) is retained for the duration of your active subscription. See Section 6 for full retention details.

4. Special Protections for Minors

Because DGTeens involves drivers under 18, we apply additional protections beyond standard privacy law requirements:

  • All teen accounts are created and controlled by a parent or guardian aged 18 or older
  • Teen driving data is never used for advertising or sold to any third party
  • Teen data is never shared with insurers, data brokers, or law enforcement without a valid legal order
  • Parental consent is required before any teen data is shared with any external party
  • We comply with the Children's Online Privacy Protection Act (COPPA) for users under 13

5. What We Never Share

DGTeens does not sell, rent, or share your driving data with insurance companies, data brokers, advertisers, or any third party — ever. This is a core commitment of the program and will not change.

We may share data only in these limited circumstances:

  • Service providers: Third-party vendors who help us operate the platform (e.g., cloud storage, payment processing) under strict data processing agreements that prohibit them from using your data for any other purpose
  • Legal requirements: If required by a valid court order, subpoena, or legal process — we will notify you when legally permitted to do so
  • Your explicit request: If you choose to share your monthly report or Safety Certificate with an insurance agent, that sharing is initiated by you

6. Data Retention

We retain your data as follows:

  • Event video clips: 30 days from capture, then automatically deleted (unless manually saved in-app)
  • Trip-level GPS and score data: Duration of active subscription + 60 days after cancellation
  • Account information: Duration of active subscription + 60 days after cancellation, then deleted on request
  • Driver Safety Certificate: Permanently accessible to you after program completion; we retain a copy for 2 years
  • Billing records: 7 years as required by law

When you cancel your subscription, your account enters a 60-day grace period during which your data remains accessible. After 60 days, driving and video data is deleted. To request immediate deletion, contact us at DGTeens@DriveGuardians.com.

7. Data Security

We protect your data using:

  • Encryption in transit (TLS 1.3) and at rest (AES-256)
  • Role-based access controls — only staff with a specific operational need can access account data
  • Regular security audits and vulnerability assessments
  • Secure, geographically redundant cloud storage

No system is perfectly secure. In the event of a data breach that affects your account, we will notify you promptly as required by applicable law.

8. Your Rights

You have the right to:

  • Access: Request a copy of all data we hold about your account
  • Correction: Request correction of inaccurate account information
  • Deletion: Request deletion of your data at any time
  • Portability: Request your trip and score data in a machine-readable format
  • Opt-out: Withdraw consent for any optional data uses at any time

California residents have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at DGTeens@DriveGuardians.com.

9. Contact Us

Questions about this Privacy Policy or your data?

We will respond to all privacy requests within 30 days.