Effective Date: March 1, 2026 · Last Updated: March 15, 2026
These terms govern your use of the DGTeens program, app, and dashcam hardware. Please read them — they explain how the program works, what we're responsible for, and what you're responsible for.
DGTeens is a teen driver safety program provided by DriveGuardians (Palo Alto, CA). The program includes a monthly software subscription, access to the parent and teen mobile apps, and optional connection to a professional installer network. The AI dashcam hardware is sold or leased separately and is subject to the hardware terms in Section 4.
By signing up and paying the monthly fee, you are purchasing a software service subscription. The $38/month fee covers platform access, driving score calculation, incident detection and clip generation, report generation, coaching materials, and customer support. It does not include the dashcam hardware.
Your subscription is billed monthly on the date you signed up. Billing continues until you cancel. There is no minimum term and no cancellation fee.
Cancel at any time by emailing DGTeens@DriveGuardians.com or calling (878) 888-2811. Cancellations take effect at the end of the current billing period. You will not be charged for the following month.
Monthly subscription fees are non-refundable once the billing period has started. If you experience a technical failure on our end that prevents the service from functioning, contact us — we handle these on a case-by-case basis.
Your account enters a 60-day grace period. During this time, your data remains accessible and you can export reports. After 60 days, driving and video data is deleted. See our Privacy Policy for full details.
The AI dashcam is purchased separately as a one-time hardware cost. Hardware purchases are separate transactions from the monthly subscription. Hardware is sold by DriveGuardians or its authorized hardware partners.
When your teen completes high school or you cancel the program, you may return the dashcam in its original working condition. Upon receipt and inspection, we will refund 50% of the original hardware purchase price. The dashcam must be:
Damaged, missing, or significantly worn hardware may receive a reduced or no refund at our discretion.
You may transfer your dashcam to another family. The new family must sign up for the DGTeens program independently. You are responsible for ensuring the hardware is in good working condition before transfer. DGTeens is not responsible for hardware condition disputes between families.
The dashcam carries a 12-month manufacturer warranty against defects. Warranty claims are handled by the hardware manufacturer. Contact us and we will connect you with the appropriate support channel.
The dashcam is designed for easy self-installation using the vehicle's OBD-II port. Installation instructions are provided. You are responsible for ensuring the device is correctly installed and securely mounted.
DGTeens may connect you with local independent installers upon request. This connection is a referral only. DGTeens is not a party to the agreement between you and any installer. The installer sets their own fees and is independently responsible for the quality of their work. DGTeens does not guarantee installer availability, pricing, or workmanship. Any disputes related to professional installation are between you and the installer directly.
The AI dashcam uses facial recognition technology to identify the driver and link detected driving behaviors to their individual driver profile. This constitutes collection of biometric data under applicable state laws.
Biometric privacy laws are changing rapidly across the United States. More than 20 states have enacted or proposed biometric regulations as of 2026. It is your responsibility — not DGTeens' — to monitor and comply with applicable biometric privacy law in your jurisdiction, including any future changes. DGTeens' obligation is limited to the disclosures and consent mechanisms current as of the date of your sign-up. Rights that cannot be waived by contract under applicable law (including the Illinois BIPA private right of action) are preserved regardless of this agreement.
By activating the DGTeens program, you acknowledge and consent to the collection and processing of facial recognition data for driver behavior matching purposes, subject to the terms of our Privacy Policy and applicable state law.
Illinois residents (BIPA): A separate written consent form is required before facial recognition features activate. This will be provided during sign-up. Failure to complete the Illinois Biometric Consent Form means facial recognition features will remain disabled until consent is provided.
Texas, Colorado, Oregon, California, Washington residents: You will be presented with a Biometric Data Acknowledgment during sign-up that must be completed before facial recognition features activate.
You may opt out of facial recognition at any time without canceling the program. Driving monitoring continues without driver-identity matching. Contact us at DGTeens@DriveGuardians.com.
You agree not to:
⚠️ DGTeens is a safety improvement tool, not a guarantee of safe driving. The program does not prevent accidents. You remain responsible for your teen's driving and safety at all times.
DGTeens provides the platform "as is." We do not warrant that the service will be uninterrupted, error-free, or that AI detection will capture every driving event. AI detection systems have limitations and may miss events or generate false alerts.
To the maximum extent permitted by law, DGTeens' liability for any claim arising from use of the program is limited to the fees paid in the three months preceding the claim.
DGTeens is not liable for accidents, injuries, property damage, insurance outcomes, or legal consequences arising from your teen's driving, regardless of whether DGTeens was in use at the time.
📋 This is general information, not legal advice. If you have specific legal questions about your situation, consult a licensed attorney in your state.
We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the program after changes take effect constitutes acceptance of the new terms.